We are proud to announce that as of last week, Nimus has become an ISO-certified agency. Following a two-day external audit, in which an auditor assessed whether we are working in accordance with the relevant ISO standards, we now hold two significant certificates: ISO 9001:2015 and ISO 17100:2015. ISO (International Organization for Standardization) is an organization that sets standards for all kinds of industries, primarily to guarantee the safety, quality and efficiency of the services and products offered by companies.
Good quality management
ISO 9001 is the international standard for quality management systems (QMS). This standard underlines the importance of customer requirements, the quality of service and continuous development of the organization. In practice, this means that we possess a quality assurance manual which describes all internal processes that the employees of Nimus translations have to comply with. It includes a step-by-step guide for the preparation of a quote, a list of the conditions that we impose on our suppliers, and a fixed complaint-handling procedure.
High-quality translation services
The ISO 17100 standard describes the conditions a language service provider must meet. It covers the following elements:
- Deployment of personnel and resources
- Quality assurance
- Project management
- Contractual framework
- The provision of services.
In simple terms, this means that we describe, for example, our internal processes of all the translation services we offer. This is done in form of a process diagram or step-by-step plan. We also have to set certain requirements for our qualified project managers, translators and proofreaders. In accordance with this ISO standard, we insist our translations are always proofread by a second native speaker.
ISO certifications, internal processes, audits and structures: it sounds like a boring afterthought, but it forms the core of our translation agency. Thanks to our way of working, in accordance with the applicable ISO standards, we are able to deliver high-quality translations that meet our customers’ requirements.
Do you have any questions about our ISO certifications, our approach or our services? Our enthusiastic team will be happy to give you further information!
Get in touch
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